8.06.2008

Oy Vey

Alright, it's been a while, hasn't it? It's because [insert excuse here].

First, eTelecare let me go on Friday and I wasn't sure if I should be sad or thrilled, so I opted for "freaking glad." The only reason I hadn't actually quit yet was because I hadn't had time to turn in applications elsewhere. I had been putting in time off requests on a weekly basis (and I had enough PTO saved up for the amount of time I'd requested) and nothing was going through. It was pretty frustrating. I was getting sick of having MY name associated with a bad product.
I can take the blame when something really is my fault. If I do something wrong, I will own up to it and do what I can to correct it, heck, I'll even take other people's slip ups and correct them, but don't blame me for it. I hatehateHATE being the face of a crap product. I hated having to pretend to stand by it, defend it, and lie about it. I hated telling people that their malfunction/poor quality was an exception, when it was the vast majority of the norm. I like to fix things, actually RESOLVE issues, and this job was not doing that; it was telling people we have a resolution, when really we were just shutting them up and moving on to the next person. And any customer who caught on that that's what we were doing were told, "oh, no, that isn't the case, it's just we have a fast resolution for you and it's got a 90-warranty on it... or the rest of your original year. Whichever is longer. But yes, if it does malfunction outside of that time frame, then yes, you are SOL. Have a nice day, thanks for choosing ABC wireless."
No. Not me, not anymore.
I understand the corporation's side, I do. And I understand the contracts, and the lines drawn in the sand. I also know that there is a great deal of consumer uneducation going on, and a lot of people refuse to research the product they're buying. And a lot more people just like to complain. I know that. But I refuse to be a part of it anymore. Especially when I am personally being thrown in to save the Big Guys, take the abuse and blame, and try to come up with reasons as to why They don't care.
If I had a psuedonym, this may not have been as big a deal, but maybe. Anyhow.

Now I'm looking for a job. Something that won't interfere with my school schedule, mostly. I'm not a big fan of call centers right now (understandably) and ... yeah. That's pretty much it. I'd rather work in a stock/backroom or with animals. I'm not too keen on human interaction at the moment.

Now on to school. I LOVE it. I'm so glad I'm there. I've got a 4.0, which means I got a nice little certificate with a gold seal on it for the Presidential Award with Academic Honors. Pretty sweet, I'm not gonna lie.
Last night we had our Swedish massage final. I think I did okay. I need to check in with my client more, like ask if the pressure is okay, if they're okay, etc. Also, I give stimulating massages, deep and fast. I need to learn to take it slow and create a relaaaaaaaxing massage. Some kids in the class are proud that they can make people fall asleep. I'm not a big fan of that; maybe it's just because I want to feel a massage through the day, feel loose and worked and everything. I work my own traps to loosen 'em up so I can get moving. Sports massage type. I don't want to make people fall asleep, maybe because I don't want to fall asleep during a massage. But whatever. If that's the "In" thing, I guess I'll have to do it. Lots of effleurage.

And I got my progress report last night. Of course, with a 4.0 I'm doing fine. But I looked at my schedule and I realized that I actually test for my table at the end of October/early November, not December like I'd thought. That's super exciting! YAY TABLE!

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